so i fresh started my laptop during lockdown and i went back to play some vortex so when i went to log in and tried my first password it didnt work then i tried dragonball then it blocked me i tried to reset my password to m.sharpe@hfed.net but however no email came through i then tried username reset it didnt come through either then i was thinking to myself who could possibly guess my password my frienemy ali his account is hissan then to prove it all i went to my pokemon and found multiple l.100 pokemon that i didnt have traded for my other pokemon so please can i have some assistance to get any sort of accsess to my first account